/* body */
  body {
    margin: 0px; 
    padding: 0px;
  }

/* CHAT HISTORY STYLES */

/* font used for system messages */
 .system {
    font-family: Calibri, Helvetica, Arial;
    font-size: smaller;
    margin-bottom: 10px;
  }

  .text-balloon {
    border-radius: 5px;
    max-width: 75%;
    clear: both;
    padding: 4px 6px 3px 6px;
    font-family: Calibri, Helvetica, Arial;
    margin-bottom: 10px;
  }

  .agent {
    float: left;
    border: solid 1px rgb(209, 211, 212);
    background-color: #F2FAFC;
  }
  .customer {
    float: right;
    border: 1px solid #D1D3D4;
    background-color: #00AEEF;
    color: #FFFFFF;
  }

  .message-timestamp {
    font-weight: normal;
    color: #555555;
  }

  /* the label above a chat balloon */
  .text-balloon-label {
    clear: both;
    font-size: 9pt;
    line-height: 1.5em;
    margin: 0 0 0 0px;
    opacity: 0.7;
    font-weight: bold;
  }
  .agent-label {
    float: left;
  }
  .customer-label {
    float: right;
  }

  /* add space to top to push down below floating nav bar */
  .chat-history {
    margin-top: 50px;
  }

  /* a spacer added to the bottom of the chat to push messages up above bottom menu bar */
  .bottom-spacer {
    height: 80px;
    clear: both;
  }

  /* CHAT ENTRY MENU STYLES */
  .bottom-bar {
    position: fixed;
    bottom: 0px;
    margin-bottom: 0px;
    width: 100%;
  }

  .chat-entry {
    background-color: #FFF;
    padding: 3px;
  }


  /* POPUP OVERLAY STYLES */

  #UploadFileButton {
      margin-top: 6px;
  }

  .file-transfer-overlay {
      position: absolute;
      top: 0px;
      left: 0px;
      z-index: 9999;
      width: 100%;
      height: 100%;
      background-color: white;
      padding-top: 15px;
  }  


  /* PRE-CHAT FORM STYLES AND ELEMENTS */

  .form-overlay {
    position: relative;
    top: 0px;
    left: 0px;
    background-color: rgb(250,250,250);
    height: 100%;
    padding-top: 15px;
    width: 100%;
  }

  .btn-full {
    width: 100%;
    margin-top: 10px;
  }

  label {
    margin-top: 10px;
    display: none;
  }
  
  .form-help-text {
    font-size: small;
    line-height: 1.4em;
    display: inline-block;
  }

  .form-footer-text {
      margin: 8px 5px;
      font-size: small;
  }

  .chat-header {
    margin-bottom: 3px;
  }

  .low-profile-jumbotron {
    margin-bottom: 5px;
    padding-bottom: 10px;
  }

  input, select {
    margin-top: 5px;
    margin-bottom: 5px;
  }

  .optional {
    font-style: italic;
    font-size: smaller;
  }

  .required:focus { 
    outline: none;
    border-color: red;
    box-shadow: 0 0 10px red;
  }

  /* LOGO STYLES */

  #logo {
    width: 250px;
    float: left;
    height: 36px;
    margin-top: -30px;
    margin-left: -10px;
    margin-bottom: -50px;
  }
  .logo {
    background: no-repeat scroll 0 0px transparent;
    background-size: auto 36px;
    width: 200px;
    float: left;
    height: 36px;
    visibility: hidden;
  }